Privacy Policy of Arjun Cabs

Arjun Cabs, Bengaluru, respects the privacy of its customers, passengers, travel agents, vehicle owners, drivers, and website visitors. This Privacy Policy explains how we collect, use, and protect information provided to us while using our cab, taxi, travel, and transportation services.

Arjun Cabs provides city taxi and travel services in Bengaluru and other locations. Our services may be provided through vehicles owned and operated by Arjun Cabs as well as through adopted, attached, or associated cabs and taxis operated by independent vehicle owners or drivers working with us.

1. Information We Collect

When you contact Arjun Cabs, make a booking or request transportation services, we may collect information such as:

• Customer name
• Mobile phone number
• Email address
• Pickup location
• Drop-off location
• Travel date and time
• Number of passengers
• Vehicle or cab requirements
• Booking and trip details
• Information provided voluntarily through our website, phone, email or other communication channels

We may also receive information necessary to provide the requested service from travel agents, corporate customers, vehicle owners, drivers or other authorized persons making a booking on behalf of a passenger.

2. How We Use Your Information

Information collected by Arjun Cabs may be used for legitimate business and service purposes, including:

• Processing and confirming taxi and cab bookings
• Arranging city taxi and local travel services in Bengaluru
• Arranging airport transfers and other transportation services
• Communicating booking details with customers
• Connecting passengers with the assigned driver or vehicle
• Coordinating services provided through our own vehicles
• Coordinating services provided through adopted or attached cabs and taxis
• Providing customer support
• Handling complaints, cancellations and booking changes
• Maintaining booking and transaction records
• Improving our website and transportation services
• Preventing misuse, fraud or unauthorized use of our services
• Meeting applicable legal and regulatory requirements

3. City Taxi and Travel Agent Services

Arjun Cabs operates as a taxi and travel service provider in Bengaluru. We may receive bookings directly from passengers or through travel agents, companies, hotels, institutions and other authorized booking partners.

Where a booking is made through a travel agent or another authorized booking partner, relevant passenger and trip information may be shared with Arjun Cabs to enable us to provide the requested transportation service.

4. Our Own Vehicles and Adopted Cabs

Arjun Cabs may provide transportation using vehicles owned or operated directly by Arjun Cabs.

Depending on availability and the nature of the booking, we may also arrange an adopted, attached or associated cab/taxi from an independent vehicle owner or driver.

In such cases, certain information such as the passenger's name, pickup location, drop location, contact number and booking details may be provided to the assigned driver or vehicle operator strictly for fulfilling the transportation service.

Drivers and vehicle operators receiving customer information are expected to use that information only for providing the booked transportation service and related communication.

5. Sharing of Information

Arjun Cabs does not sell or rent customers' personal information for commercial purposes.

We may share necessary information with:

• Assigned cab or taxi drivers
• Vehicle owners or operators of adopted/attached taxis
• Travel agents and authorized booking partners
• Corporate or institutional customers making bookings
• Technology and service providers assisting with our operations
• Payment service providers where applicable
• Government authorities or law-enforcement agencies where legally required

Only information reasonably necessary for the relevant purpose will be shared wherever practicable.

6. Phone Calls and Communications

When you contact Arjun Cabs by phone, WhatsApp, SMS, email or other communication methods, we may retain relevant communication details necessary to respond to your enquiry, process your booking or provide customer support.

Booking-related communication may include information about the driver, vehicle, pickup location, destination, timing, and other information necessary to complete the journey.

7. Website Information

When you visit our website, certain technical information may be automatically collected by our hosting server or website technologies. This may include IP address, browser type, device information, referring page, and general website usage information.

Such information may be used for website security, troubleshooting, analytics, and improving website performance.

8. Cookies

The Arjun Cabs website may use cookies or similar technologies to improve website functionality, remember preferences, understand website usage, and improve the visitor experience.

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some website functionality.

9. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment service providers.

Arjun Cabs generally does not need to store complete debit card, credit card or banking credentials. Payment providers may process payment information according to their own privacy policies and security practices.

10. Data Security

Arjun Cabs takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet or electronic communication systems.

11. Data Retention

We may retain customer and booking information for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and other legitimate business purposes.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, applications, or services. Arjun Cabs is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

13. Children's Privacy

Our services are intended for general customers and are not specifically directed at children. We do not knowingly collect personal information from children for independent use of our services.

14. Your Privacy Rights

Subject to applicable law, customers may contact us to request information about personal data held by us, request correction of inaccurate information, or raise concerns regarding the handling of their personal information.

Certain information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

15. Changes to This Privacy Policy

Arjun Cabs may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated Privacy Policy will be published on this page with the revised effective date.

16. Contact Arjun Cabs

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

17. Effective Date

Effective Date: August 31, 2026